Have a question, issue, or feedback? Reach out to us — our support team responds promptly.
Email Support
We reply within 24 hours
parentyxsupport@gmail.com
Chat with us directly
Message on WhatsApp
Support Hours
Monday – Saturday
9:00 AM – 8:00 PM IST
For urgent issues, email us anytime.
Already a User? Use the In-App Help Desk
If you have an account, the fastest way to get support is through our built-in Help Desk. Log in to your Parent Dashboard, click “Report Issue / Query” and submit your question directly. Our team will respond in the app.
Visit our Installation Guide page for a detailed step-by-step walkthrough. The setup takes less than 5 minutes and requires no root or jailbreak.
Yes! The core features of Parentyx are completely free with no hidden charges. We believe every parent deserves the right to protect their child online.
Please ensure the child's device has an active internet connection and all permissions are granted. Also check that the device is linked to your parent account from Settings.
Log in to your parent dashboard, click on "Report Issue / Query" button on the devices page, fill in your problem details, and submit. Our team will respond within 24 hours.
Absolutely. All data is encrypted, stored securely in our database, and only accessible by you — the registered parent. We do not share or sell any data.
Yes! You can monitor multiple child devices from a single parent account. Simply add each device through the dashboard.
Parentyx — Made in India 🇮🇳
Parentyx is proudly built and operated in India, designed specifically to meet the needs of Indian families. We understand the unique challenges that Indian parents face in keeping their children safe in the digital age.
Serving families across 18+ Indian states including Maharashtra, Gujarat, Delhi, Karnataka, Tamil Nadu, Telangana, and more.